-
Vocalcom Omni-channel Customer Engagement Center
Drive customer experience and agent effectiveness to new levels with the best-in-Class Contact Center Software Solution — Amazing for your customers, Powerful for your team. Vocalcom Vocalcom Omni-channel Customer Engagement Center is an end-to-end mobile marketing & communication platform that integrates all communication channels on mobile, to reach the…
-
Next-Generation of Contact Center Software Solutions
Vocalcom is the leading provider of cloud contact center software, bringing the full power of the cloud to thousands of customers worldwide and facilitating more than 5 billion customer interactions annually. Since 2000, Vocalcom has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud….
-
The Ultimate Experience for Mobile Customer Engagement
Social media and mobility are radically changing how we live and communicate – Your prospects, customers, and competitors are online 24/7 through text messaging, social media, e-mail, apps, and news feeds, mobile devices provide a constant touch point with your business. The mobile customer experience you deliver has never been more strategic to your business….
-
IVR – Interactive Voice Response Solutions Solutions
Vocalcom ‘s All-in-One Solution for Contact Centers and IVR are the same platform, and they play very nicely together. A full-service IVR solution that enables you to create an optimal end-to-end customer experience that minimizes dropped calls and maximizes revenue. – Enhances your customer experience whilst simultaneously driving cost out of the contact…
-
Real-Time Multi-Channel Contact Center Monitoring
Vocalcom contact center solution provides the tools you need to effectively track, monitor, and report on call center management data. All-in-one solutions for call centers contain powerful historical tools for effectively collecting and managing a wide range of relevant call center management data. Every interaction entering a contact center leaves a trail of data…
-
Social Customer Service – Innovating Customer Experience Through Twitter
Social Customer Service : How is your company harnessing the power of social media to reach your Customers and Prospects and lower customer service costs? Take advantage of the new all-in-one Solution for Contact Centers from Vocalcom to Monitor, Engage and Support your customers in the Social Media arena. Vocalcom’s Social Customer Service solution automates…
-
Enjoy Your Call Center’s Social Life with Facebook
Social Customer Service : Create Powerful Customer Connections through Facebook Vocalcom offers an All-in-one Contact Center Software designed from the ground up to deliver a great social customer service and leverage Social Media to Grow Your Business. Give agents a complete customer view, unprecedented cross-channel service capabilities and collaboration tools,…
-
Outbound Call Center Strategy & Best Time to Call
Increase Outbound Contact Ratios and triple productivity with predictive dialing The Vocalcom Predictive Dialer triples the amount of time agents are productively connecting with live prospects and having real conversations that yield greater revenue. The must-have for companies looking to optimize their outbound contact center. Vocalcom Predictive Dialer brings…
-
Custom Reports Designer for Multi-Channel Contact Centers
Create your own reports, or use our pre-built templates, save and schedule your custom reports. ● Create your own historical reports using over 120 industry standard metrics, save and schedule custom reports . ● It’s easy to make ad-hoc reports on the fly using our prebuilt templates. Available in flow graphs, dashboards, and tabular reports. ● Filter…
-
Hosted Call Recording Solution for Contact Centers
Hosted Call Recording, solution unrivaled in the market, easy-to-use and feature-rich Actionable Business Intelligence and Immediate Value Maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction. Our Hosted Call Recording solution saves your transaction for compliance reasons, training or quality…