Deliver faster customer service in a unified agent experience, using sophisticated routing capabilities and a splendid unified agent interface. Whether you’re on your desktop or on the go, you have everything you need to be more productive, and satisfy your customers



  • Increase first call resolution by 37% (FCR)

    With our solutions, it’s easy to leverage interactive voice response (IVR) and intelligent skills-based routing to optimize agent selection, lower hold times and improve your first call resolution rates.

  • Reduce average handling time by 34% (AHT)

    Reduce call handling times with automatic CTI screen pops, identify callers, eliminate screen switching with splendid intuitive interface and fast and easy access to customer information.

  • Boost agent productivity by 41%

    Continuously improve the performance and quality of your workforce with ongoing analytics, real-time reporting and monitoring, whisper coach, chat with agents, call recording, quality management & more