At Calltime, we believe innovation and technology have too often failed to penetrate Contact Centres because of the complexity of their design & implementation.
By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact centre best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility – an amazing experience for employee and customers while creating deep and powerful customer connections – Across every channel – At every interaction…and here’s the best news..at a realistic price!
Our primary focus is to enable companies to scale up and down quickly with “instant-on” capabilities. Our cloud contact centre solution is designed from ground up to rapidly respond to business changes, and quickly push out new market offerings while improving the effectiveness of every customer interaction – with no IT support required. We have designed cutting-edge solutions, that provide all the new capabilities you need to create great multi-channel customer experiences – all from the cloud within an intuitive and easy to use application. Awesomely Powerful and Easy-to-Use.That’s what makes us so different.
Simplicity for the business users. Rich functionality for the enterprise. For any company looking for a fast and simple way to give agents a complete customer view, cross-channel service capabilities, collaboration tools and bring rapid innovations to customer interaction channels, We are changing the game. Our portfolio of on-demand customer engagement solutions can be rapidly deployed with minimal investment and no IT support. Your customer benefit from a faster, smarter and more responsive customer service at every touch point, whether on mobile devices, the web, social media, in-store, or on the go. That’s all customers want!
Transform your contact centre into a successful customer engagement centre. Always on, always connected. We power meaningful, real-time customer connections enabling businesses to create rich customer interactions, and great multi-channel customer experiences. Our solutions are designed to enhance the profitability of every customer engagement while reducing costs. Organizations typically see a 30% reduction in training time, 40% in average handle time (AHT), +37% in fast first contact resolution (FCR), +40% in agents productivity, +300% in outbound contact rates. All powered by our award winning Customer Platform.