Employee Monitoring and Performance Analytics in One Platform
See what is happening across your team in real time and over time, wherever your people work. AgenTrak brings employee monitoring, risk reduction and productivity optimisation together, so you can manage with facts instead of assumptions.
Monitor your team at home or in the office.Then help them perform better.
calltime supplies and supports AgenTrak v2 from asterlogic, a leading employee monitoring and optimisation platform. It tracks activity live and historically, so you can see where time is being lost, why your best people excel and who needs support.
Complete Visibility of Every Employee
The same management and monitoring experience in the office, the contact centre or at home.
360° Viewer: Live Desktop, Audio and Webcam
Stream an employee's full desktop, PC and softphone audio and webcam live to understand exactly how they are performing. Webcam visibility also confirms no third party is viewing the screen, supporting PCI and data protection compliance.
- Full desktop in real time
- PC and softphone audio
- Live webcam view
- Works on PC, tablet and smartphone
- Light and dark modes
Activity, App and URL Tracking
Track application use, websites visited, mouse clicks, scrolls and keyboard activity, live and historically. Understand why quiet periods happen, measure productive and unproductive time, and learn what makes your high performers different.
- Application usage
- URL and website usage
- Keyboard and mouse activity
- Productive vs unproductive time
- Drill-down activity timelines
Service Level Rules and Alerts
Set rules, policies and service levels for the whole business, a team or an individual employee. AgenTrak alerts managers to exceptions as they happen, with advanced filters so they see only what matters.
- Global, team and user level rules
- Service level adherence tracking
- Alerts on exceptions
- Advanced manager filters
- Graphical desktop analytics
More Ways to Stay in Control
Turn Monitoring Into Better Performance
Monitoring is the starting point. The value comes from what your managers do with it.
Empower Your Managers
Real-time interactive analytics on team and employee performance.
Dashboards show SLA adherence, productive time and activity across every connected employee, with history to compare trends. Managers can look after more people with less overhead.
Capabilities include
- Real-time team dashboards
- Individual performance analytics
- SLA adherence and productive time
- Historical performance trends
- Manage more with less
Coach, Don't Just Monitor
Use the data to help people do the right things better.
See where coaching is needed, which employees may need extra support and how your top performers work, then share what works across the team.
Capabilities include
- Where coaching is needed
- Who needs additional support
- How top performers work
- Process improvements across teams
Support Hybrid & Remote Teams
Managing remote teams shouldn't mean managing blind.
Live desktop visibility, location checks and internet speed testing give you the same oversight of home workers as you have in the office.
Capabilities include
- Live desktop visibility
- GEO location reporting
- Internet speed testing
- One view of every location
Protect Employee Wellbeing
Productivity isn't the only measure that matters.
Activity trends, breaks, idle periods and work patterns can point to burnout, disengagement or isolation, so managers can offer support before small issues grow.
Capabilities include
- Activity trends
- Breaks
- Idle periods
- Work patterns
10 to 20% Better Employee Performance
asterlogic reports that organisations deploying AgenTrak typically see a 10 to 20% improvement in employee performance, while managers look after more people with less effort.
Flexible Deployment Options
Run AgenTrak the way your IT team prefers.
Frequently Asked Questions
Quick answers to the questions we hear most. Can't see yours? Book a free review and ask us directly.
What is AgenTrak?
AgenTrak v2 from asterlogic is an employee monitoring and performance analytics platform. calltime supplies and supports it.
Does it work for remote and hybrid staff?
Yes. Managers get the same visibility whether people work in the office, the contact centre or at home.
What does it track?
It tracks activity, applications and websites, both live and over time, and can alert managers when service level rules are missed.
How do we introduce monitoring to our team?
The best results come from using it to coach and support people, not just to watch them. We can help you plan how to introduce it to your team.
Can it run on our own servers?
Yes. AgenTrak can run in the cloud, on-premise or in a private cloud, depending on what your IT team prefers.
Why Businesses Choose calltime
Most providers recommend the platforms they sell.
At calltime, we provide independent advice backed by Australia's leading communications technologies — we assess your needs first, then design a solution that supports your growth, not a sales target.
Book Your Complimentary ReviewAustralian Support
Speak with a local team that understands your business.
Simple Deployment
Fast onboarding with minimal disruption.
Scalable Solutions
Technology that grows with your business.
Trusted Reliability
Stable platforms with enterprise-grade uptime.
Tailored Advice
Solutions matched to your operations and goals.
Ongoing Partnership
Long-term support, training and optimisation.
Complimentary Workforce Performance Assessment
Managing remote teams, contact centres or office-based employees? We'll talk through your challenges, show you AgenTrak live and help you decide whether it's right for your organisation.
Better visibility. Better leadership. Better business performance.