Smarter Agents
Unified conversations, skills-based routing and CRM context — so every agent has what they need to resolve enquiries fast.
Cloud Contact Centre
Every Customer Conversation Matters
Your phone system connects calls. A Cloud Contact Centre manages the whole customer experience — voice, email, chat and more, brought together in one intelligent platform that helps your team respond faster and your business grow.
Service Level92%+3.4%
First Contact Res.87%+1.2%
CSAT4.7+0.3
Avg Handle Time3:12-0:18
All channels
Voice4 waiting
Email12 open
Live chat3 active
SMS2 new
Social1 new
Skills-based routing
SMSarah M. BillingOn call
JTJames T. SalesChat
PKPriya K. SupportAvailable
DLDan L. SupportWrap up
AI summary
Billing enquiry resolved. Sentiment positive. CRM record updated, no follow-up needed.
Supervisor
Live coaching sent to Sarah: offer the invoice copy by email.
Every Channel. One Platform.
Voice, email, chat, SMS, social and video — wherever customers reach out, it lands in one place.
Business VoiceEmailLive Web ChatSMSSocial MessagingVideo
The Platform
Everything Your Team Needs
Confident Supervisors
Live dashboards, real-time coaching and quality management give managers the visibility to support teams and catch issues early.
AI Built In
Automatic transcription, sentiment analysis and AI-generated summaries take the admin off your agents' plates.
Insights That Matter
From Service Levels to First Contact Resolution, custom dashboards turn every interaction into a business decision.
Independent
Platforms We Recommend
We partner with four of the industry's leading Contact Centre platforms, so the fit is built around your business, not the other way around.
Dialpad Ai Sales
AI Live Coach, real-time sentiment analysis and automatic AI Recaps help your team handle every call with confidence, while native integrations with Salesforce, HubSpot and Zendesk keep your CRM automatically up to date.
Ask us about Dialpad Ai Sales
RingCentral RingCX
20+ digital channels, AI Agent Assist and 99.999% availability bring every conversation into one always-on workspace, backed by 120+ integrations and predictive, progressive and preview outbound dialling for outbound teams.
Ask us about RingCentral RingCX
Xima
AI built into the platform scores every interaction automatically, flags sentiment and trending issues with speech analytics, and pairs it with cradle to grave reporting, so supervisors can find the root cause of a problem and fix it in the moment. Available in the cloud or on premise.
Ask us about Xima
ROGER365.io
A contact centre that runs natively inside Microsoft Teams. Omnichannel queues, smart routing based on Teams presence and an attendant console with colleague availability and caller details let your agents serve customers from the app they already use.
Ask us about ROGER365.ioBuilt to Scale
Whether you're managing a small customer service team or a growing multi-site operation, our cloud contact centre solutions are designed to scale alongside your business. As your organisation evolves, new users, communication channels, AI capabilities and reporting tools can be added without replacing your existing platform.
Works with your contact centre
Complete Your Contact Centre
AI Receptionist, professional business numbers and the right headsets and devices all plug into your contact centre.
FAQ
Frequently Asked Questions
Quick answers to the questions we hear most. Can't see yours? Book a free review and ask us directly.
What is a cloud contact centre?
A cloud contact centre brings voice, email, chat, SMS and social messages into one platform, so your team can manage every customer conversation in one place.
How is it different from a business phone system?
A phone system connects calls. A contact centre manages the whole customer experience, with features such as skills-based routing, queues, live dashboards and quality management.
Which contact centre platforms do you recommend?
We work with several platforms, including Dialpad, RingCentral, Xima and ROGER365.io, and recommend the one that suits your team and your customers.
Can it connect to our CRM?
Most platforms integrate with popular CRMs, so agents see customer details as conversations come in. We will confirm the integrations available for your systems.
Is it only for large call centres?
No. Contact centre platforms suit small teams as well as large ones, and you can add agents and channels as you grow.
Why calltime
Why Businesses Choose calltime
Most providers recommend the platforms they sell.
At calltime, we provide independent advice backed by Australia's leading communications technologies — we assess your needs first, then design a solution that supports your growth, not a sales target.
Book Your Complimentary ReviewAustralian Support
Speak with a local team that understands your business.
Simple Deployment
Fast onboarding with minimal disruption.
Scalable Solutions
Technology that grows with your business.
Trusted Reliability
Stable platforms with enterprise-grade uptime.
Tailored Advice
Solutions matched to your operations and goals.
Ongoing Partnership
Long-term support, training and optimisation.
No cost, no obligation
Complimentary Customer Experience Review
Wondering if your current platform is helping or holding you back? We'll review it and recommend practical improvements — free of charge.
Better customer conversations. Better employee experiences. Better business outcomes.